Software Engineer
Job Location: India - Bangalore APPLY NOW
General Summary
Responsibilities
Skills
Additional Desired Skills
REQUIREMENTS
Job ID: 161273BR
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Responsibilities
- Engineer responsible for Escalation and Sustenance engineering of EMC VNX, VNXe and other USD product lines,
- Good debugging skills to narrow down issues to its root cause.
- Interact and communicate regularly and effectively with globally wide Customer base and Tech Support teams.
- Able to replicate customer scenarios.
- Take ownership of features and handle Customer Escalations on the same, Handling Critical Situations at Customer Sites on Product issues.
- Provide a RCA or review an RCA to ensure accuracy, completeness, while anticipating and diffusing potential questions.
- Perform core dump analysis using GNU tools.
Skills
- Proficient in C/C++ programming
- UNIX shell/Perl/Python/PHP scripting,
- Solid Concepts in Operating Systems and Data Structures is a must.
- Strong technical aptitude, problem solving skills and analytical ability
Additional Desired Skills
- Domain expertise on NAS/SAN products preferred
- Coding experience in NAS and SAN environment is a plus
- Strong knowledge of network and technical experience with TCP/IP or SAN networking and ability to diagnose network traces a plus
REQUIREMENTS
- Strong English verbal and written communication skills
- Ability to quickly learn new technology and new products
- Ability to multi-task and work in a team environment
- Excellent interpersonal and presentation skills
- Available to work shifts or weekends
- Detail oriented.
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